*How much is shipping to AK, HI and PR?
Due to the increased shipping cost we charge a weight surcharge to all orders being shipped to AK, HI and PR. The surcharge is based on the product weight and the USPS Priority Mail shipping rates. You will see the surcharge displayed in the checkout page.

Can I cancel my order once it has shipped?
You can, but please be aware that we ship orders within 24 hours and once your order has been shipped we will assess a $10.00 cancellation charge plus the actual return shipping costs. Please note that large and heavy items such as block sets, rugs and furniture can be very expensive to return.

How much is Express shipping?
We currently don't offer Express shipping, but we are working on it.

Do you ship to Canada?
Note to Canadian and other international customers. We DO NOT SHIP outside the U.S. at this time. We apologize for any inconvenience this may cause.

How will my order ship?
We use UPS and USPS for standard ground shipments, depending on the size and weight of your order.

UPS does not ship to PO Boxes, so please provide us with a street address.

When will my order ship?
Orders placed online usually ship within 24 hours. We ship Monday - Friday, except holidays.

Where do you ship from?
Our offices and warehouse are located in Skaneateles, NY 13152.

When can I expect my order to arrive?
We use UPS Ground for most orders and you can expect it to arrive within 1-6 business days (see map below). Small orders may ship via USPS First Class or Priority Mail (2-3 days), depending on size and weight.