Maukilo
Frequently Asked Questions
Do you price match?
Yes we do! If you find an item with a lower price than ours please let us know and we will price match! If you already purchased the item we will gladly match your item within 30 days from the date of sale. Let us know and we will refund the difference. Price match will ONLY be done with authorized retailers. Price match is not done on sale, coupon, discontinued, clearance or any other non-retail priced items.
What type of guarantee do you offer?
We offer a 100% satisfaction guarantee on all products sold on Maukilo.com,
If for any reason you find a product unsatisfactory it can be returned within 30
days for a full refund. *with exception of clearance and discontinued items*
How do I place an order?
Please set up your own personal account if you are new to Maukilo. You
may then begin shopping by finding an item you are interested in and then simply
clicking on the brown "Add to Cart" button. You can add items to your cart
by following the same process. When you are ready to checkout, in the
upper right hand corner of the website you will find your "shopping cart."
Click here and our website will walk you through the process to complete your
order. Once complete you will receive an order confirmation number, this
is also your actual order number!
What payment Methods do you accept?
For your convenience we accept Mastercard, Visa and American Express.
How do I use coupon codes?
When you first add your item(s) to your cart there will be a box where you can enter your coupon code before you complete the check out process and place your order.
What shipping options do you offer?
We have a fixed flat rate of $5.95 for orders under $65.00. Upon entering your shipping information at checkout you will also have the option to choose Ground, 2nd Day Air or Next Day Air for an additional charge.
How quickly do you ship orders?
Our orders usually leave the warehouse within 24 hours from when we receive your order. If you requested expedited shipping and your order is received into our system before 12pm (EST) your order will ship that same day.
Do you ship to APO addresses?
Yes we do! We will ship to APO addresses. Please be aware we cannot offer tracking on these orders as it is not available to us.
Do you ship internationally?
Unfortunately we do NOT ship internationally at this time. We are working to change this in the future.
How do I track my order?
To track your order, please visit our website and click on "Track my Order"
in the footer menu and use your email address and order number. In addition, you
can also log-in to your account and view the same details.
What is your return policy?
Maukilo accepts items being returned within 30 days from the date of sale.
Items being returned must be in new unused condition, in the original packaging
and with all tags attached. Please note; clearance and discontinued items
cannot be returned. We will gladly credit the original credit card or
PayPal account for items returned in new, unused condition. Please refer
to Returns & Cancellations under Worry Free Shopping.
- Exchanges:
Maukilo does not offer exchanges.
Please complete the return process and then place a new order for the
product(s) you would like.
- Misship or Incorrect Shipments:
If you receive an
incorrect shipment, a shipment that is not yours or a shipment that is
damaged or incomplete please contact us directly immediately so we can
resolve the issue.
- Refusal of Shipments:
If you refuse a shipment from
the shipping carrier you will be responsible for all shipping costs
associated with returning the package.
How can I change my order after it has been placed?
In an event when you want to make changes to your order, please give us a call and we can help you update your order.
Can I cancel my order?
You cannot cancel your order, you have to call us and we have to do so.
Do you have a printed mailer catalog?
Yes! We have a small catalog that features only some of the items offered on our website. To request a catalog please contact customer service via phone, 1-866-628-5456 ext. 1